"A brand is a person's gut feeling about a product, service, or company."
Marty Neumeier, The Brand Gap
"Logo" and "brand" are often used interchangeably. The two terms describe different things, and confusing them leads to misplaced budgets, unrealistic expectations and rebrands that change the surface while the real problem stays in place.
The Short Definitions
Logo: a symbol, wordmark or combination of both, used to identify a company.
Brand: the sum of perceptions, expectations and feelings held about that company.
A logo is designed and delivered. A brand is earned and accumulated, one interaction at a time.
The logo sits above the surface. Everything below it forms the brand.
"Your brand is what other people say about you when you're not in the room."
Attributed to Jeff Bezos, Amazon
Side by Side
Two terms, two different jobs.
Three Stories
Nike: A $35 Mark
In 1971, Phil Knight asked Carolyn Davidson, a graphic design student at Portland State University, for a shoe "stripe" that suggested movement. Several options were presented and the Swoosh was selected. The invoice came to $35.
"Well, I don't love it, but maybe it will grow on me."
Phil Knight, Nike co-founder
The Swoosh, designed by Carolyn Davidson in 1971. The mark stays the same; what it stands for keeps growing.
On day one, the mark carried no meaning. Meaning was added over decades of product, athletes, campaigns and a consistent attitude. The same curve now signals performance and ambition because of everything built around it.
FedEx: The Arrow Few People Notice
Can you spot the hidden arrow? Look between the "E" and the "x".
In 1994, Landor Associates was hired to rebrand Federal Express. The name was shortened to FedEx, and senior design director Lindon Leader shaped an arrow into the negative space between the "E" and the "x", a quiet reference to speed and precision.
"The power of the hidden arrow is simply that it is a hidden bonus."
Lindon Leader, designer of the FedEx logo
According to Leader, missing the arrow does not weaken the logo. The promise of speed and reliability is kept by trucks, tracking and on-time deliveries. The arrow only echoes it.
Gap: One Week in 2010
The blue box, unchanged for two decades before 2010.
On 6 October 2010, Gap replaced its blue box logo with a Helvetica wordmark and a small gradient square. Thousands of negative comments followed within days, along with a wave of parody logos. On 11 October, the blue box was back.
Launch, backlash and reversal in five days.
"All roads were leading us back to the blue box."
Marka Hansen, President, Gap North America
Twenty years of memories were attached to the old mark, and the change arrived with no story behind it. The episode showed where a brand actually resides: with its audience.
Where a Brand Is Built
Every touchpoint feeds the same perception. The logo is one of twelve.
Every touchpoint sends a signal: how a phone is answered, how fast a message is returned, how a package is sealed, how a caption is written. A strong logo amplifies a consistent experience. It cannot repair an inconsistent one.
The same logo, applied with and without a system.
How a Brand Identity Is Built
A professional identity project follows a sequence. Research and strategy come first, so every design decision has a reason behind it.
The logo arrives at step three, once the strategy is set.
Before Commissioning a Logo
Five questions, answered first, make a logo easier to design and harder to get wrong:
- What does the business stand for, beyond what it sells?
- Who is the audience, and what should they feel?
- What promise is made, and can it be kept every time?
- How does the brand speak: formal, warm, technical or bold?
- Where will the identity appear, and who will apply it?
Final Word
"A logo is a flag, a signature, an escutcheon. A logo doesn't sell (directly), it identifies."
Paul Rand, designer of the IBM, ABC and UPS logos
The logo is the signature. The brand is the reputation that gives the signature its value. Identity work at Analog starts with strategy, so every mark is backed by a brand able to carry it.
Sources: Nike, "The Nike Swoosh Logo: From Humble Beginnings to Global Icon" (about.nike.com); Portland State University, "Legendary by Design"; The Sneeze, "The Man Behind the FedEx Logo" (2004); CNN Money, "Gap reverts to classic logo after outcry" (12 Oct 2010); The Drum, "Gap scraps new logo after online furore" (12 Oct 2010); Marty Neumeier, The Brand Gap (2003); Paul Rand, "Logos, Flags, and Escutcheons" (1991).
Images: logos via Wikimedia Commons; all trademarks belong to their respective owners and are shown for editorial commentary. Diagrams and animations by Analog.
